Providence Health & Services Image Now Analyst II in Beaverton, Oregon


Providence is calling an Image Now Analyst II to Providence Health & Services in Beaverton, OR.

The Analyst II will be responsible for supporting the technical, operational and application needs for technology used in the support of the ImageNow Document Management system. ImageNow is used throughout PHS supporting business functions for Accounts Payable, Human Resources, and Payroll. Seeking an Analyst 2 that is a strong IT generalist with knowledge and experience to include applications support and troubleshooting, servers, networks, PCs, databases, and IT business practices such as Change Management and Security.

In this position you will:

  • Work collaboratively with caregivers to determine information and data requirements. Evaluate and report on variety of topics that are sometimes complex in nature.

  • Provide guidance to caregivers on application usage following business best practices to educate on overall system usage.

  • Update documentation due to business process change or system upgrades and enhancements.

  • Work with project teams to develop business decisions. Use professional knowledge and independent judgment in making decisions and recommending course of action.

  • Demonstrates service excellence and positive and respectful relationships dealing with others so that productivity and positive relations are maximized.

  • Apply technical knowledge and analytic skills to support caregivers and resolve incidents encountered in the use of applications in an accurate and timely manner with resulting high customer satisfaction.

  • Develop and maintain test scenarios for use with applications patches, updates and new releases and the testing tools available to automate and support testing.

  • Create documentation and provide cross-training for the application analyst and/or other IS teams to enhance end-user support


Required qualifications for this position include:

  • Minimum of a Bachelor degree or an equivalent combination of education and/or experience

  • Minimum of one (1) year of relevant systems analyst experience

  • Ability to provide after-hours support to system users on a rotating on-call schedule

Preferred qualifications for this position include:

  • Experience with ImageNow software is a very strong plus

  • Experience with scripting tools such as Perl, JavaScript, VB or HTML are a plus

  • Working knowledge of SQL data extraction and reporting is desired

About the department you will serve.

Business Applications ERP supports PHS enterprise-wide for all 5 states from Alaska to California. The ERP application portfolio is diverse and supports critical business functions in Finance, Supply Chain, and HR and Payroll

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Oregon-Beaverton

Req ID: 158339