Providence Health & Services Onsite Customer Support, Financial Counselor in Anchorage, Alaska


Providence is calling an Onsite Customer Support, Financial Counselor to Providence Alaska Medical Center in Anchorage, AK.

We are seeking an Onsite Customer Support, Financial Counselor to be responsible for providing onsite customer support services for staff members and other customers. The Onsite Customer Support person balances and posts all incoming money for the various departments in the facility.

In this position you will:

  • Greet customers promptly, courteously and professionally and answer minimal account inquiries; refer customers to the Financial Counselor for resolution regarding changes on their accounts as appropriate.

  • Act as cashier for staff, accept patient payments, and post all walk-in payments, Lifeline and General Ledger payments and enter posts into the computer; reconcile large volume of cash that is received through the mail, walk-in patient payments, and the various medical center departments and prepare the bank deposit daily.

  • Prepare daily batching of payments that are sent by mail to and sends to the Regional Business office; distribute and record petty cash transactions

  • Respond to customer service inquiries from patients, guarantors, physician offices and other service partners; assist patients with Medicaid applications and enrollment of programs as a Certified Assister.

  • Coordinate daily delivery of appropriate documents to the Regional Business Office; prepare log for armored car pickup.

  • Act as front line triage for Financial Counselors, pulling credit reports as needed, making payment arrangements based on certain guidelines, assist in processing financial assistance applications for patients, and approve charity care for patients based on a dollar threshold

  • Provide help to the financial counselors with Health Plan enrollments, “WQ’s” and screening/interview patients when short staffed or help is needed.


Required qualifications for this position include:

  • High school graduate.

  • Clerical and computer experience.

  • Knowledge of working in a managed-care environment.

  • Must have the ability to explain billing and balance for Medicare, commercial and managed-care accounts, as well as asking patients how they will clear the balance owed on their accounts.

Preferred qualifications for this position include:

  • College-level course work highly desired.

  • Healthcare experience.

  • Cash handling experience.

  • Prior customer service collection experience.

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative Support (Clinical)

Location: Alaska-Anchorage

Req ID: 133517